Terms & Conditions

01Program Summary

Program name

Therapy Appointment Reminder Service

Operated by

The Engine Room Financial Group, on behalf of the healthcare facility named in each message

Who receives it

Outpatient therapy patients of a participating facility who have given written consent

Message content

Appointment reminders, reschedule notices, cancellation notices, and confirmation replies

Frequency

Varies by your appointment schedule — typically one reminder per scheduled appointment

Cost

Free to enroll. Message and data rates may apply.

To cancel

Reply STOP to any message

For help

Reply HELP, or call your facility. Perkins Country Manor outpatient therapy: (606) 756-2156

02What This Program Is

The Therapy Appointment Reminder Service sends text message reminders about scheduled outpatient therapy appointments. Messages are sent by The Engine Room Financial Group (“ERFG”) on behalf of the healthcare facility that scheduled your appointment, under a written services agreement with that facility.

The first participating facility is Perkins Country Manor, operated by Bracken KY Opco LLC, in Augusta, Kentucky. Additional facilities may participate over time; the facility responsible for your care is always identified by name in the message you receive.

Messages you may receive include:

• A reminder of the date and time of an upcoming therapy appointment, which may ask you to reply YES to confirm or NO to cancel
• A notice that an appointment has been rescheduled
• A notice that an appointment has been cancelled
• A reply to a STOP or HELP request, or a confirmation of your enrollment

03This Is Not Marketing

Your mobile phone number and your consent are never shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full detail.

04Enrollment Is Voluntary

You enroll by signing a standalone written consent form presented to you at your facility, separate from admission and treatment paperwork. On that form you provide your own mobile number and indicate affirmatively that you wish to receive messages. Facility staff do not enroll patients on their behalf.

05Message Frequency

Message frequency varies based on your appointment schedule. In typical use, you will receive one reminder message per scheduled appointment, plus an additional message if that appointment is rescheduled or cancelled. You will not receive recurring messages unrelated to a scheduled appointment.

06Cost

Message and data rates may apply. The program is provided to you at no charge, but your wireless carrier may charge you for sending or receiving text messages according to your plan. Contact your carrier for details about your messaging plan.

07How to Stop Messages

You may stop receiving messages at any time by replying STOP to any message from the program. You will receive a single confirmation message, and then no further messages will be sent.

You may also ask any staff member at your facility to remove you, or contact us using the details below. Removal takes effect within one business day.

Opting out affects text messages only. Your facility may still contact you about your appointments by phone or by mail.

08How to Get Help

Reply HELP to any message to receive program information and support contact details.

For questions about your appointment or your care, contact your facility directly. For Perkins Country Manor outpatient therapy, call (606) 756-2156.

For questions about the messaging program itself, contact ERFG at getintouch@TheERFG.com or (516) 878-0015.

09Delivery and Carrier Liability

Text message delivery depends on your wireless carrier and on conditions outside our control. Wireless carriers are not liable for delayed or undelivered messages. We cannot guarantee that any individual message will be delivered or delivered on time.

Because of this, appointment reminders are a convenience and not a substitute for your own record of your appointments. Please do not rely solely on a text message to know when your appointment is scheduled.

10Supported Carriers

The program is available on major United States wireless carriers. Carrier participation and support may change without notice, and carriers are not responsible for the content of program messages.

11Keeping Your Number Current

Please tell your facility if your mobile number changes or is reassigned, so reminders are not sent to someone else. If you receive reminders that are not intended for you, reply STOP or call the facility number above and we will remove the number.

12Privacy

Information collected through this program is handled as described in our Privacy Policy. Appointment information relating to your treatment is protected health information under HIPAA, and ERFG operates as a business associate of your facility with respect to it.

13Changes to These Terms

We may update these terms. The effective date above reflects the current version, and the current version is always posted at this address. Continuing to participate in the program after an update constitutes acceptance of the updated terms; you may opt out at any time by replying STOP.